This Privacy Policy describes how Nails by Tasha ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, AI booking assistant, and related services.

1. Information We Collect

When you interact with our services, we may collect the following information:

Contact Information: Your name, phone number, and email address, which you provide when booking an appointment through our AI assistant or website.

Appointment Data: Service preferences, selected dates and times, booking history, and appointment notes.

Device and Usage Data: Browser type, IP address, pages visited, and interaction logs with our AI assistant. This data is collected automatically to improve our services.

Communication Data: Messages exchanged with our AI booking assistant via web chat or SMS.

2. How We Use Your Information

We use your personal information for the following purposes:

To schedule, confirm, reschedule, or cancel your appointments.

To send you appointment reminders, confirmations, and follow-up messages via SMS or other communication channels.

To recognize returning clients and personalize your booking experience.

To improve the functionality of our website and AI assistant.

To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your data with:

Service Providers: Third-party platforms that help us operate our booking system (such as scheduling software, communication tools, and hosting providers). These providers are contractually obligated to protect your data.

Legal Requirements: We may disclose your information if required by law, court order, or government request.

4. SMS and Messaging

By providing your phone number, you consent to receive appointment-related SMS messages from us. These messages may include booking confirmations, reminders, and rescheduling notifications. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. Message frequency varies based on your appointment activity.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.

Request correction of inaccurate information.

Request deletion of your personal information.

Opt out of marketing communications.

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Nails by Tasha

Orange County, CA

Phone: +1-949-573-4821

Email: nailsbytasha.com